OMG helps you to lose weight...and then helps you to keep the weight off!
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Orders and Return Policies


For inquiries about an order, complete the web form here:

  • Orders placed after 12 p.m. (PST) on Fridays will not be processed for shipment until the following business day
  • If the following business day falls on a holiday, your order will be processed on the following day
  • All non-order related inquiries should be emailed to:

Refund/Return Policy:

We offer a 30-day Money-Back guarantee. If you are not completely satisfied you can return your order within 30 days from the ship date and you will receive a full refund of the purchase price, less shipping and handling.

To return a product for an exchange or refund, please obtain a Return Merchandise Authorization (RMA) number by contacting Customer Service at: or by calling using the contact information below. You are responsible for return postage fees.

For Online Purchases:

  • Must be returned within 30 days from date of receipt.
  • Must contain at least 75 percent of unused contents.
  • Must contain original packaging.
  • Must contain a note stating reason for return along with the RMA# provided by calling 888.664.2439. Your account will be credited for the purchase amount. Shipping and handling costs are non-refundable.
  • Please note: There are No Refunds offered after 30 days or for Free Trials 30 days.

Please Return Items To:

OMG Gum Fulfillment Center 7850 Ruffner Ave, Dept. 4000 Van Nuys, CA 91406

Exchange Policy:

  • Return original, unused item to the address above within 60 day
  • Place new order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order.


Tracking information will be automatically emailed to you once your order has shipped. All orders will be shipped ground arriving within 3-10 business days.